Island Escape #43

Rates (New Zealand Dollars - per night)

1 May - 31 Aug (8 guests)	$850
1 Sep - 19 Dec (8 guests)	$850
20 Dec - 5 Jan (8 guests)	$950
6 Jan - 30 Apr (8 guests)	$895
Extra guests (per person, per night)	$40

Extras & Additional Costs

Service Fee $18.00
Optional Exit Cleaning can be provided at $125 and must be requested at the time of booking please.
Where dog is permitted, Exit cleaning $125 is mandatory.
Linen is provided and is included in the nightly rate.
Super King beds in Bdrms 3, 4 & 5 can be converted to Singles at $20 per room if required.

Discounts & Special Deals

3rd Night Free Deals valid 01 May – 15 Dec (except Public Holiday and 1/2 marathon weekends 4th night Free).
Free of charge Late Check-out is often available. Please enquire.

Linen & Cleaning

Linen:

• All linen will be provided at the cost shown in “Extras & Additional Costs” above. Includes one (1) bath towel per person
• Please bring your own beach towels (unless otherwise noted here)
• Infants? Please bring along bed, blanket and all linen & towels for infants (unless otherwise advised)

Linen is included within the rates

Cleaning:

Option 1 - Exit Cleaning Provided

Standard Exit Cleaning Service will be provided at the cost shown in “Extras & Additional Costs” above. Please request Cleaning when making your booking.

Option 2 - You Do The Cleaning

You fully clean the property before vacating, ready for the next guests to occupy and including vacuuming & mopping all floors, cleaning the kitchen, bathrooms & toilets etc.

Minimum Bookings

2 night minimum booking except for
3 nights Anniversary, Waitangi, Easter, Labour Weekends.
5 nights over Christmas - New Years

Conditions

Dogs permitted - outdoors only sleeping on porch or the deck ($125 cleaning fee)
Family groups only over New years please
No smoking inside the property

Availability

Location

Reviews from Past Guests

Review by Merrin (Stayed in February)

“Our extended family stayed at 5a Crescent road west, for a family wedding in Feb 2020.
We arrived to a clean house with fresh flowers, welcome card and wine. Amazing!

The owner contacted me prior to arriving in regards to the water shortage which was really low on the whole island. Family staying at other holiday homes said their water smelt like something had died in it. Luckily for us the only issue we had was the water pump not working but the owners got someone around to fix this promptly.

The kids enjoyed the games set up on the lower deck whilst the adults enjoyed a few drinks on the top deck amongst the trees, birds and sun. The wide kitchen window was helpful with passing food and drinks through as well as keeping those in the kitchen social with the group. The spa wasn't going due to the shortage but this was fine as the house was large enough to accommodate 8 adults and 3 children without getting in each others way. At one point we had some reading, watching Sky and working at the large table without major disruptions. The layout of the house was perfect for our large group and 11 people getting ready for the wedding went smoothly.

Thank you to the owners for being accommodating and helpful. We will definitely rebook if we return to Waiheke. ”

Review by Paul (Stayed in November)

“Hi there,
my review for the weekend where we stayed 5a Crescent Rd is not good. We had stayed here 3 years ago and it was fine, we had a good experience which is why we returned. We are a group of friends that have known each other for 30 years and every Xmas we have a weekend away and go fishing , play golf etc. So we returned to this place which is suited us before as there are 10 of us with one being in a wheel chair so access is important, ...........however we won't be returning to this place again.
Below is what I sent to the manager ( who is great, and wanted to help us out)

Firstly: Sky TV didn’t work, and it’s advertised as having it. We wanted to watch the Cricket Test match between NZ and England, and couldn’t, it was so frustrating. We rang but of course nothing could be done, I think this should have been checked.

2nd. The septic tanks were so full, we were constantly being bombarded with this overpowering smell of poo, all one had to do was turn a tap and it happened not necessarily even flush the toilet. We wanted to have bar b ques on the deck and had to go inside!.

3rd . The gas bottles for the bar b que were empty, eventually we found a bottle that had some gas, by then we had gone through 3. ..................That could have been incorrect, the bottle was empty and we went searching for another one which we found, so maybe not 3

4th . The oven in the kitchen had one knob, we had to pull it out and plug it back in to turn on the elements, and those elements on top of the oven; we had to assemble to get them to work.

I could just tell from the last time we were there no maintenance has been done, the soffit's were covered in mould, the stereo system under the TV and down stairs by the table tennis table was all pulled apart, cables going everywhere,, a pile dead of sand-flies on top of the microwave .
It was disappointing, we won’t be going back, in fact I think some sort of refund would be in order. The overflowing septic tanks was the big one, and the Sky TV. When we rang about Sky she said that last time someone was there ( which was last Tuesday apparently) it was working..

The place cost us $2K, for the weekendI think for that amount of money someone should give the place a once over the day before; there is that ..............and here is the thing, when I sent these issues to the owner instead of an apology I got an argument. We are in our late fifties, we are telling the truth, we are not a bunch of twenty year old's looking for a 200 buck discount.
What came back was " my son was there on the Tuesday and Sky worked' ' the cleaners flushed the toilets and there was no smell'..........we are not lying, it was as bad as I stated. So for nearly $1000 a night I would look for other options,......................there endeth my review. Regards Paul”

Owner/Manager responds:

“It was very unfortunate that there was a problem with Sky during your reason stay at our Holiday Home. I am sorry that you think I did not provide good customer service. As soon as Rob rang about the Sky problem, I spent the best part of 2 hours on Sky phone calls trying to troubleshoot the problem.

There is always a full spare gas bottle at the property and not sure what the problem was.

We hire a professional cleaning company who clean the property the day of arrival. We do not provide face flannels.

The most puzzling part of your complaint is your assertion that the septic system was overflowing. Both my son and husband checked the property and found no evidence of a blockage or smells. We had guests stay after your visit and they had no complaints, In fact they are rebooking for next year. See their review below. Greenacres the septic tank company did a check and found no problems. It is a mystery and wonder if it was a neighbouring property. We want all our guests to enjoy Waiheke and have many happy customers. Sadly that was not the case with you. Below are some of our reviews! Curtis stayed the week after you!!!
“Great place in a good location. Excellent communication.”
Curtis Blyth, Nov 2019
“We had a great time staying here. Really peaceful being surrounded by native bush. Close to the shops. Perfect for a group. The fire heated the whole house. Thoroughly recommend this place. Thanks”
Ben Sarge, Jul 2019
“This property is stunning. Great range of living spaces. Fabulous for a large group. It's a relaxing spot and so central to local amenities and the beach. I especially loved the windows looking out onto the bush. I would love to come back” Ali Pottinger, Mar 2019
Perfect home away from home getaway. What an amazing place to have booked for the long weekend with a large group. Layout of house was great as to not be in each others space, the open plan living area flowing outside to the deck was just perfect. The wide windows opening out from the kitchen allowed conversations to flow from indoor to out. Everything available as needed in a house. Hosts were very flexible with check in and out. Would recommend and will use again in future. Thank you very much for opening your home to us. The property was perfect for our requirements.
Anna Ellis, Jan 2019”

Owner bookings